Join the digital wave by becoming a Live Chat Agent, where you’ll support businesses by managing their TikTok direct messages. With the platform’s expanding instant messaging features, your role is crucial in bridging the communication gap between businesses and potential customers.
What You’ll Do:
- Engage with customers by responding to their direct messages on TikTok, providing informed replies based on provided scripts and FAQs.
- Log into the business’s TikTok account daily to monitor and reply to DMs, ensuring timely and helpful customer interactions.
- Become well-versed in the business’s offerings and common customer inquiries to offer competent and friendly support.
Contract Duration: Open
Rate: $35 per hour
Key Responsibilities:
- Efficiently manage and respond to customer DMs on TikTok, aiding in customer service and potential sales.
- Utilize provided materials to give accurate and helpful responses to customer queries.
- Maintain a high standard of professionalism and brand alignment in all interactions.
Requirements:
- Must have access to TikTok via a suitable device (phone, tablet, laptop).
- Able to work independently, following detailed instructions and protocols.
- Commit to 20 to 40 hours of work per week with a stable internet connection.
Skills/Background:
- No prior experience needed; full training will be provided.
- Excellent communication skills and the ability to quickly adapt to new information and guidelines.
- A proactive and customer-oriented approach to online interactions.
Location: Fully remote, with a preference for individuals in the United States.
Demand for Live Chat Agents on TikTok is soaring globally. If you’re ready to start immediately and eager to engage in this growing field, we encourage you to apply now.