Are you passionate about delivering exceptional customer service without the need for phone calls? We are seeking a Customer Success Representative who is ready to be the first line of support, addressing customers’ questions and concerns primarily through online chat. Your role is crucial in maintaining and enhancing client relationships, embodying our ‘Users First’ philosophy in every interaction.
What you will be doing: In this role, you’ll engage with customers through live chat, using online tools like Facebook Messenger to respond to queries on company websites or social media platforms. Your responsibilities will include resolving customer questions, facilitating purchases through sales links, and providing information on promotions and discounts.
Rate:
- $35 per hour
Requirements:
- Basic English communication skills and the ability to navigate online chat platforms.
- Access to a stable internet connection and a device suitable for web browsing (laptop, smartphone, or tablet).
- No previous experience in live chat support is necessary—comprehensive training will be provided.
Location:
- This position is fully remote, enabling you to work online from anywhere, with a preference for candidates in the United States.
If you’re eager to kickstart your career in customer service and are ready to contribute to a positive user experience without the need for voice calls, we encourage you to apply today.