Join our customer success team as a Live Chat Assistant and play a key role in providing stellar online support. This role is perfect for those who excel at communication and are keen to assist customers through chat, email, and ticketing systems. We provide the training and tools; you bring your enthusiasm and eagerness to learn.
Your Role:
- Serve as the first point of contact for customers visiting the business’s website, assisting them with inquiries about discount codes, refund policies, and more via the chat widget.
- Utilize a comprehensive guide to answer common questions and have access to a supervisor for more complex queries, ensuring you’re fully supported at every step.
Position Details:
- Rate: $35 per hour.
- Contract Length: Enjoy the flexibility of an open-ended contract.
- Work Hours: Part-time, with a requirement of 20 to 40 hours per week.
Requirements:
- A reliable device (phone, tablet, laptop) with internet access to engage in chat and use various online platforms.
- Independent working style, with a keen ability to adhere to procedures and instructions.
- Availability to work 20+ hours per week with a stable internet connection.
Location:
- This role is entirely remote, allowing you to work from anywhere, with a preference for candidates within the United States.
Why You Should Apply:
- Chat support roles are rapidly expanding, offering a dynamic and fast-paced work environment.
- This entry-level position provides a pathway to develop your customer service skills in the tech industry.
- Immediate start available, allowing you to quickly integrate into our team and start making a difference.
If you’re ready to kickstart your career in chat support and contribute to a team that values proactive problem-solving and customer satisfaction, apply now to become our next Chat Support Assistant!