Join our team as a Service Desk Chat Agent and become the initial touchpoint for users seeking support through our website’s live chat. In this role, you’ll deliver exceptional customer service, manage chat inquiries efficiently, and utilize a comprehensive tracking system and knowledge base to resolve user issues promptly.
Responsibilities:
- Provide top-tier customer service through live chat support by:
- Understanding the user’s needs through effective listening.
- Expressing empathy and urgency in resolving users’ issues.
- Creating detailed and accurate documentation for each chat interaction.
- Managing and resolving conflicts professionally.
Rate: $35 per hour
Requirements:
- Must have a device (laptop, phone, tablet) with internet access.
- Basic English writing skills are essential.
- No prior experience is necessary; comprehensive training will be provided.
Skills/Background:
- Ideal for individuals seeking entry-level positions; full training will be given.
- Strong communication and problem-solving skills are preferred.
- Should have a customer-first attitude and be capable of managing various situations with composure and professionalism.
Location: Fully remote, open to candidates across the United States.
The demand for dedicated chat support agents is on the rise globally. If you’re enthusiastic about starting a role where you can make an immediate impact and are available to start right away, we encourage you to apply now.