Join our team as a Chat Support Specialist and play a crucial role in providing outstanding service to our clients. You will be the go-to support for a variety of products, assisting clients, consumers, and survey respondents in navigating our platforms and resolving their issues with professionalism and patience.
Using your strong written communication skills and technical acumen, you’ll address inquiries and offer solutions, turning challenging situations into positive customer experiences via email and live chat.
What You’ll Do:
- Serve as a live chat customer support agent, addressing inquiries and providing assistance via live chat on our website and social media platforms.
- Tackle a range of questions from basic product information to troubleshooting, catering to both existing customers and prospective clients.
Contract Duration: Open-ended
Rate: $35 per hour
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries via chat and email.
- Utilize your problem-solving skills to navigate various questions and issues, ensuring customer satisfaction.
- Maintain detailed documentation of customer interactions and feedback for continuous improvement.
Requirements:
- Must have a device with internet capability to access chat and social media functionalities (e.g., phone, tablet, laptop).
- Ability to work independently with a commitment to detail and procedure.
- Available to work at least 10 hours per week with a reliable internet connection.
Skills/Background:
- No prior experience in chat support is necessary; comprehensive training will be provided.
- Excellent written communication and interpersonal skills are essential.
- A proactive approach to problem-solving and a customer-oriented mindset.
Location: Fully remote, ideally for candidates in the United States.
The demand for skilled chat support specialists is growing rapidly across the globe. If you’re ready to embark on this exciting opportunity and can start immediately, we encourage you to apply now.