Join our dynamic team as an Online Support Assistant, where you’ll engage with customers through our chat and email platforms. Your mission is to provide outstanding service, resolving inquiries and ensuring customer satisfaction. Whether it’s guiding customers through orders, resolving service issues, or maintaining follow-ups, your role is key to fostering loyalty and retention.
Key Responsibilities:
- Respond promptly to customer inquiries via chat and email.
- Provide accurate information on products and services.
- Address and resolve customer complaints in a timely and empathetic manner.
- Assist with order placement, tracking, and follow-up.
- Collaborate with team members to optimize customer service processes.
Benefits:
- $35 per hour.
- Flexible scheduling ranging from 5 to 40 hours per week.
- Fully remote role allowing work from anywhere.
- No phone calls required, maintaining a text-based interaction environment.
Requirements:
- Access to a reliable device for internet use (phone, tablet, laptop).
- Independent work ethic with the ability to adhere to procedures and instructions.
- Available to work at least 5 hours per week.
- Strong written communication skills with attention to detail.
- No prior experience needed; training provided to ensure your success.
Location:
- This is a remote position, ideally suited for candidates in the United States.
Engagement:
- Flexible part-time hours based on your availability and preference.
Apply today and join us in delivering exceptional service in a digital-first world!