Join our dynamic team as a Live Chat Customer Support Agent and provide exceptional support to our clients and their customers through real-time conversations. This remote role is perfect for individuals with excellent communication skills and a commitment to delivering professional customer service.
Key Responsibilities:
- Engage with customers through live chat on social media platforms like Facebook and Instagram, addressing inquiries and providing assistance.
- Manage both support and sales-related questions, offering help to existing buyers and potential customers.
- Receive comprehensive training to handle various queries effectively.
- Ensure accurate information collection during chats and schedule appointments as needed.
- Uphold professionalism and courteous service throughout all interactions.
Contract Details:
- Open-ended contract with a flexible schedule.
- Opportunity for overtime during peak seasons.
Rate: $35 per hour.
Requirements:
- Reliable internet connection and access to a device suitable for social media and live chat functionalities (Phone/Tablet/Laptop).
- Strong communication skills, both written and verbal.
- Ability to work independently, multitask, and adapt to changing situations.
- Detail-oriented with a focus on providing accurate and efficient service.
- No prior experience necessary; full training will be provided.
Work Schedule:
- Flexible hours, ranging from 5 to 40 hours per week, including potential weekends and holidays.
Location:
- This is a remote position, available to individuals in the United States, offering the convenience of working from anywhere.
If you’re ready to start immediately and eager to contribute to a team that values professionalism and customer satisfaction, apply now to become a Live Chat Customer Support Agent!