Join our growing team as a full-time Live Chat Operator and assist web customers in navigating product selections, identifying products, and solving their problems through email, live chat, and electronic message boards.
This remote role offers the convenience of working online from anywhere, provided you have basic English proficiency and a stable internet connection.
What You’ll Do: As a Live Chat Operator, you’ll be assigned to a specific business and be responsible for logging into their chat application daily to respond to customer inquiries. Full training will be provided to equip you with the necessary knowledge and skills to address common questions and concerns. Additionally, you’ll have access to a chat supervisor for guidance on more complex queries.
Contract Duration: Open-ended
Rate: $35 per hour
Key Responsibilities:
- Engage with customers through live chat, offering assistance in product selection, troubleshooting, and general inquiries.
- Maintain a professional and helpful demeanor, ensuring customer satisfaction.
- Follow the training and instructions provided to effectively address customer needs.
- Collaborate with your chat supervisor for support on challenging questions.
Requirements:
- Access to a device with internet capability to use social media and chat functionalities (e.g., Smartphone, Tablet, Laptop).
- Capable of working independently and meticulously following instructions and guidelines.
- Availability for 5 to 40 hours per week, with a reliable internet connection.
Working Hours: Flexible, ranging from 5 to 40 hours per week.
Location: Entirely remote (preference for U.S.-based candidates).
The need for Live Chat Operators is surging globally. If you’re ready to commence immediately and keen to contribute to a team dedicated to exceptional customer support, please apply today.