We are actively seeking personable and tech-savvy individuals to join our team as Level 1 Chat Support Agents. This role is perfect for those who have a flair for customer interaction and a keen interest in digital communication, particularly in the luxury fashion sector. You will be the first point of contact for our customers, providing them with an exceptional service experience through live chat.
Key Responsibilities:
- Manage and promptly respond to customer inquiries via live chat on our website and social media platforms.
- Provide support and guidance on product queries, order details, shipping information, and handle potential issues or complaints.
- Assist in driving sales by engaging with customers, understanding their needs, and offering tailored recommendations.
Rate:
- $35 per hour (Depending on the complexity of the app and detail required for the review).
Requirements:
- Access to a stable internet connection and a device compatible with social media and website chat functionalities.
- Excellent written communication skills with a proficiency in English.
- A proactive approach to problem-solving and the ability to work autonomously.
Skills and Background:
- No previous experience in chat support is required; we provide comprehensive training.
- A strong interest or background in luxury fashion and digital retail is advantageous.
- Ability to commit to a minimum of 10 hours per week, with flexibility in scheduling.
Work Hours & Benefits:
- Flexible working hours tailored to suit your lifestyle, with a requirement of at least 10 hours weekly.
- Fully remote role, allowing you to work from anywhere in the United States.
- Opportunity to develop valuable skills in customer service and digital communication within the luxury retail sector.
Location:
- This is a remote position open to candidates across the United States.
If you’re eager to start a rewarding journey in the realm of digital customer support and have a passion for fashion and technology, we would love to hear from you. Apply now to embark on your career as a Remote Level 1 Chat Support Agent!