Explore an exciting work-from-home opportunity as a Remote Live Chat Customer Service Associate, where no prior experience is required. This position is perfect for individuals looking to work online with the convenience of flexible hours. Your primary role will be to engage with customers via live chat, providing immediate responses, addressing inquiries, and ensuring a high level of customer satisfaction.
What you will be doing: You’ll be tasked with replying to live chat messages on various business websites and social media platforms. Your responsibilities will include answering customer questions, offering sales links, and providing discounts, all while maintaining prompt response times and not missing any customer messages.
Requirements:
- Proactive learning attitude and fluency in English.
- Competency in using live chat on different devices, including computers and mobiles, with a high-speed internet connection.
- Ability to work effectively within a team and independently.
- Knowledge of customer service principles, zip codes, services, and technical details related to the business.
- Professional and patient interaction with customers and team members, managing challenges with composure.
Contract length: Open-ended
Rate: $35 per hour
Skills/background needed: Access to a device capable of using social media and website chat functions is essential. You should be able to work autonomously, follow instructions precisely, and commit to at least 5 hours of availability per week.
Hours per week: Flexible, ranging from 5 to 40 hours
Location: This is a fully remote position, ideally suited for candidates based in the United Kingdom, though we are ready to welcome applicants who are prepared to start immediately.
We are on the lookout for individuals who are not only adept at customer service but also excel in sales, showcasing attention to detail and an active engagement style.