We are on the lookout for a Technical Support Representative to join our remote team. This vital role focuses on addressing customer queries and concerns, processing orders, and providing troubleshooting assistance via various digital channels. If you’re adept at handling technical queries and excel in delivering customer satisfaction, this opportunity is for you.
Role Overview:
As a Remote Chat Technical Support Representative, you will interact with customers to resolve their issues, guide them through troubleshooting steps, and process their orders or requests. Your ability to stay composed and empathetic, especially when dealing with frustrated customers, will be key to success in this role.
What We Offer:
- Contract Length: Flexible, with no fixed term.
- Rate: $35 per hour.
- Training: Comprehensive training to equip you with the necessary skills and knowledge.
Key Responsibilities:
- Manage customer inquiries and complaints with patience and professionalism.
- Process orders and provide effective troubleshooting and technical support.
- Utilize various communication channels to deliver exceptional customer service.
Requirements:
- Access to a reliable device (phone, tablet, laptop) with internet capability for social media and chat functions.
- Ability to work independently and follow instructions with precision.
- Availability for 10 to 40 hours per week with a reliable internet connection.
Location:
- This position is entirely remote, ideal for candidates across the United States with a preference for those based in the country.
Why Apply:
- Technical support and customer service roles are in high demand, offering you a stable and rewarding career path.
- Benefit from a generous hourly rate and the flexibility of remote work.
If you’re ready to begin immediately and are eager to contribute to a team that values excellence in customer support, we encourage you to apply for our Customer Service Representative / Remote Chat Technical Support position today!